kavatester
Kava Curious
hate to report this but i recently placed an order with vks that went badly awry, before i ordered they assured me the product was in stock and ready to ship from u.s. location within two days....so i ordered four packages of malekula magic...after waiting over a week and a half without recieving tracking info i decided to contact them and ask what was up...they told me they had cancelled my order due to a technical problem with the website, i asked when they were going to tell me or refund my money and they said they were sorry they didnt know why i wasn't told my order was cancelled....i asked if they knew why it was cancelled and they said they couldn't tell me that it only said "order cancelled due to website malfunction" i asked when they would send refund and they said asap, a couple days later i asked when asap was and they said they didnt know but it would be "soon" so basically...i sent them money, they cancelled the order without telling me until i contacted them long after i should have recieved product and then refused to give a time frame for when i would recieve refund.....yep we got your money,no we are not sending your product,we will send a refund asap but would never commit to an actual date as to when i would either recieve a refund or they would ship product....i had to go to the bank and explain the whole thing to get them to cancel my visa payment....i figure if you are going to cancel someones order without giving reason you should refund funds at the same time but they think weeks later with no communication is just fine and i should accept asap as a reasonable time frame weeks after paying for something they have said they have no intention of shipping....most bizarre online shopping experience ever....i will not touch this vendor with a ten foot pole, i would rather pay the mark up to get the same product from a reseller and know my product will be shipped or least refunded if not shipped. i would also classify the people i spoke to as unusually rude considering the circumstances. ....good products/bad service.....all i wanted was a time frame for when they would ship the product or give a refund...they had no intention of doing either as far as i can tell unless they were going to refund me weeks after cancelling my order for no reason they can explain...